Privacy Policy
This policy describes how Bodycare Physiotherapy Centre (we, us, or our) collects, manages, stores, uses, and discloses your personal information. It outlines the privacy framework within which we operate and should be read in conjunction with any supplementary privacy policies and implementation procedures that we may introduce or update periodically.
If you disagree with the terms of this policy, please refrain from providing us with your personal information.
YOUR PERSONAL INFORMATION AND PRIVACY
Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security, unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you. We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.
DEFINITIONS
Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.
Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.
Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.
WHAT TYPES OF PERSONAL INFORMATION DOES BODYCARE PHYSIOTHERAPY CENTRE COLLECT AND HOLD?
Depending on your interaction with us, we may collect:
- Your name, gender, and date of birth
- Email address
- Technology used to access our services
- Residential or mailing address
- Phone numbers
- Payment details
You may refuse to provide personal information, which could affect our ability to meet our obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to our services.
WHY DOES BODYCARE PHYSIOTHERAPY CENTRE COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?
We may collect, store, and use your personal information to:
- Provide services or information relevant to you
- Manage patient bookings and records
- Communicate with you about appointments or service
- Respond to enquiries and feedback
- Meet our legal obligations (e.g., reporting or regulatory requirements)
We may disclose your personal information to:
- Related practitioners or referring healthcare professionals
- Electronic payment service providers
- Practice management platforms and scheduling systems
- Payment service providers (for processing payments)
- Government agencies or legal bodies when required
Certain situations allow us to disclose personal information without consent, such as preventing imminent threats to health or safety.
USE OF THIRD-PARTY SOFTWARE
Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers like:
- Google Analytics (for website activity and performance)
- Email marketing platforms (for newsletters and reminders)
- Payment processing services
Review their privacy policies to understand how they collect and use your information, which is beyond our control.
DIRECT MARKETING
We may send marketing or educational emails only where you’ve given consent (explicit or implied). You may opt out at any time via the unsubscribe link or by contacting us directly.
CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION
Your information may be stored in cloud systems hosted outside Australia. By providing your data, you consent to this, although we take reasonable steps to ensure overseas providers uphold similar privacy protections.
By providing personal information, you consent to these disclosures. We are not accountable for non-compliance with Australian privacy laws by overseas recipients.
HOW DOES BODYCARE PHYSIOTHERAPY CENTRE HOLD AND SECURE YOUR PERSONAL INFORMATION?
We take reasonable steps to ensure the information we collect is accurate, complete, and relevant.
Electronic data is protected by access restrictions and passwords, while hard copies are stored securely. Despite security measures, no guarantee can be made against data breaches.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
We take reasonable measures to keep your information safe, including password protection and secure storage. Physical records are stored securely, and electronic data is protected through access controls and encryption tools where applicable.
However, no system is completely secure, and we cannot guarantee protection against all data breaches. You may request access to, or correction of, your personal information by contacting us in writing. Access will be granted where reasonable and lawful. We may charge a small fee for processing certain requests.
COMPLAINTS
For complaints or concerns about this policy, contact our Privacy Officer via [email protected]. We will respond promptly and professionally.
MORE INFORMATION
For any further questions, contact us directly via hello@bodycaretwba.com.au.
